Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shooin@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shooin@outlook.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shooin@outlook.com.

Returns and Exchanges
At Shooin Optics, we are committed to ensuring that you have a satisfying shopping experience. If you are not satisfied with your purchase, you can return or exchange products according to the following policies:

Return Policy
Return Conditions:

Products must be returned within 30 days of the purchase date.
Products must be in brand-new, unused condition and include all original packaging, accessories, and tags.
Proof of purchase (such as a receipt or order confirmation email) is required.

Return Process:

Contact our customer service team to explain the reason for the return and obtain a Return Merchandise Authorization (RMA) number.
Send the product along with the RMA number to our designated return address.
We will process the refund within 5-7 business days after receiving and inspecting the returned product. Refunds will be issued to the original payment method.
Exchange Policy

Exchange Conditions:

Products must be exchanged within 30 days of the purchase date.
Products must be in brand-new, unused condition and include all original packaging, accessories, and tags.
Proof of purchase (such as a receipt or order confirmation email) is required.

Exchange Process:

Contact our customer service team to explain the reason for the exchange and obtain an Exchange Merchandise Authorization (RMA) number.
Send the product along with the RMA number to our designated address.
We will send out the replacement product within 5-7 business days after receiving and inspecting the exchanged product.
Important Information
Shipping Fees: Unless the product has a quality issue or was sent in error, return and exchange shipping fees are the customer’s responsibility.
Processing Time: Please allow adequate time for us to process your return or exchange request.
Special Cases: For special or customized products, please consult our customer service team for return and exchange policies.
We aim to ensure a pleasant and hassle-free shopping experience through our clear and convenient return and exchange policies. Thank you for your trust and support!

If you have any questions or need assistance, please contact our customer service team. We are here to help!